Terms of service
Last updated: September 9, 2026
These Terms of Service govern your use of tomfranklin.com and purchases from Tom Franklin. By visiting the site or placing an order, you agree to these terms and the policies linked below.
Online store terms
You must provide current, complete, and accurate account, billing, and shipping information. You may not use the store for unlawful purposes, interfere with site security, introduce malicious code, or misuse the services.
Products and orders
We work to present product colors, measurements, and details accurately. Displays vary by device, and natural or woven materials may show minor visual variation. We may correct errors, update information, limit quantities, cancel orders, or refuse service where reasonably necessary. If we cancel a paid order, we will issue the applicable refund.
Prices and payment
Prices and availability may change without notice. The price and shipping charges shown at checkout apply to your order. Payment is processed through the payment methods made available at checkout.
Shipping, returns, and refunds
Shipping and delivery are governed by our Shipping Policy. Returns and refunds are governed by our Return & Refund Policy. Those policies form part of these terms.
Intellectual property
Store content, including brand assets, product photographs, text, designs, and layout, belongs to Tom Franklin or its licensors and may not be copied or used without permission.
Third-party services
The store may rely on third-party services including Shopify, payment processors, carriers, analytics providers, and linked websites. Their services may be subject to separate terms and privacy policies.
Disclaimer and limitation of liability
We do not guarantee that access to the website will always be uninterrupted or error-free. To the fullest extent permitted by law, Tom Franklin is not liable for indirect, incidental, special, consequential, or punitive damages arising from use of the website, delivery delays, or third-party services. Nothing in these terms limits consumer rights that cannot legally be waived.
Governing law
These terms are governed by the laws of the State of Tennessee, United States, without limiting consumer rights that cannot legally be waived.
Changes
We may update these terms by posting a revised version on this page. Continued use of the store after an update constitutes acceptance of the revised terms.
Contact us
Call +1 (629) 224-1514, email care@tomfranklin.com, or use our contact form. Customer service hours are Monday–Friday, 9:00 AM–5:00 PM Central Time.
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