Shipping policy
Last updated: September 11, 2026
We ship orders to the address provided at checkout. Delivery estimates are business-day estimates and do not include weekends or holidays.
Shipping Costs
Free standard shipping on orders of $89 or more.
| Service | Order value | Cost (USD) |
|---|---|---|
| Standard U.S. shipping | Below $89 | $7.95 |
| Free standard U.S. shipping | $89 or more | Free |
Final shipping charges are shown before payment.
Processing & Delivery Times
| Stage | Estimated time |
|---|---|
| Order processing | 1–3 business days |
| Standard U.S. transit | 5–7 business days after processing |
| Total standard delivery | 6–10 business days |
Order cut-off: 2:00 PM Central Time. Orders placed after this time begin processing the next business day.
Business days are Monday–Friday, excluding holidays. Carrier delays, weather, peak periods, and address issues can affect delivery. The checkout page shows available shipping charges before payment.
Tracking and split shipments
When tracking is available, we send it by email after carrier handoff. Tracking may take up to 48 hours to show movement. Items from the same order may ship separately at no additional charge.
Address changes
Contact us within 24 hours of ordering with your order number and corrected address. We will try to make the change before shipment, but cannot guarantee changes after fulfillment begins or after carrier handoff.
Order cancellations
You may request to cancel an order within 24 hours of placing it. Email care@tomfranklin.com and include your order number and the email address used at checkout. We will confirm by email when the cancellation has been completed. Cancellation requests received more than 24 hours after the order was placed cannot be accepted.
Lost, damaged, or delivered packages
If tracking appears stalled, a package arrives damaged, or a delivery cannot be located, contact us with your order number and clear photos when applicable. We will review the carrier record and help with the next step.
Contact us
Call +1 (629) 224-1514, email care@tomfranklin.com, or use our contact form. Customer service hours are Monday–Friday, 9:00 AM–5:00 PM Central Time.
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