Payment Policy

Tom Franklin uses Shopify checkout to process payments. The final checkout screen displays the payment methods available for your order, device, and location.

Prices, currency, and charges

Review the currency, item prices, shipping charges, and applicable taxes shown at checkout before placing your order. Your bank or payment provider may apply its own currency conversion or international transaction fees.

Payment and billing

Use accurate billing information and a payment method you are authorized to use. Your payment provider may require verification or place a temporary authorization hold. If a payment is declined, check your billing details and contact the provider before trying again.

Payment security

Payment details are processed through Shopify and the payment providers available at checkout. Do not send payment-card numbers or security codes by email or through our contact form.

Cancellations and refunds

Contact us as soon as possible if you need to cancel or change an order. Approved refunds are returned to the original payment method within 10 business days after return inspection; your payment provider may need additional time to post the credit. See our Return & Refund Policy for eligibility and instructions.

Questions about a charge

Call +1 (629) 224-1514, email care@tomfranklin.com, or use our contact form with your order number. Customer service hours are Monday–Friday, 9 AM–5 PM Central Time. You may also contact your payment provider about a transaction.

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